Elevate Cloud is a leading provider of IT Support, Cyber Security, Microsoft 365, Connectivity, Cloud Solutions, and Business Telephony services. We work with organisations across the UK to deliver technology solutions that help businesses operate more efficiently and securely.
As part of our continued growth, we are seeking an organised and proactive Operations Assistant to support our Head of Operations. This is a varied and fast-paced role that combines operational administration, project coordination, customer relationship management, and business process support.
The Role
The Operations Assistant will work closely with the Head of Operations to help ensure the smooth day-to-day running of the business. You will be responsible for coordinating projects, maintaining customer communications, supporting service delivery processes, and helping manage internal operational activities.
This role is ideal for someone who enjoys organisation, problem-solving, customer interaction, and working across multiple departments. It provides excellent exposure to business operations and offers a pathway into senior operational, project management, or client services roles.
What You'll Be Doing
Operational Support
- Provide day-to-day administrative and operational support to the Head of Operations
- Assist with planning, scheduling, and coordinating internal business activities
- Help ensure operational processes are followed and continuously improved
- Maintain accurate records, documentation, and internal reporting
Project Coordination
- Support the delivery of customer projects from initiation through to completion
- Track project progress, deadlines, and key milestones
- Coordinate resources and liaise with internal teams to ensure projects remain on schedule
- Prepare project documentation, updates, and status reports
- Assist with onboarding new customers and service implementations
Client Services & Customer Experience
- Act as a key point of contact for customers throughout project and service delivery activities
- Build strong customer relationships and ensure a positive client experience
- Coordinate customer communications regarding projects, service reviews, and operational updates
- Escalate customer concerns appropriately and ensure timely resolution
- Support customer retention initiatives and service improvement activities
Process & Business Improvement
- Identify opportunities to improve internal workflows and operational efficiency
- Assist with documenting and refining business processes
- Support the implementation of new systems, procedures, and operational initiatives
- Help monitor service delivery performance and customer satisfaction metrics
Reporting & Administration
- Produce operational reports and dashboards as required
- Maintain project trackers, customer records, and internal systems
- Assist with meeting preparation, note-taking, and action tracking
- Support resource planning and scheduling activities
Cross-Department Coordination
- Work closely with Sales, Technical Services, Finance, and Leadership teams
- Ensure information is communicated effectively between departments
- Help coordinate activities that contribute to successful customer outcomes
Salary
Competitive, based on experience
Job Type
Full-time
Experience Level
Entry-Level to Mid-Level (1-3 years)
Location
Chippenham, Wiltshire
Department
Operations
Reports To
Head of Operations
Why work for us?
As Head of Operations, I oversee everything from client onboarding and billing to internal processes and supplier management. As we've grown, so has the scope of what our operations team handles. We're now at a stage where we need someone to come in and help us build on the foundations we've put in place. This role is a real opportunity for someone who's organised, proactive, and wants to grow alongside the business.
Amy Hill
Head of Operations
What We're Looking For
Essential Skills and Experience
- Excellent organisational and time management skills
- Strong communication and interpersonal abilities
- High attention to detail
- Ability to manage multiple priorities and deadlines
- Strong administration and coordination skills
- Good working knowledge of Microsoft 365 applications including Outlook, Word, Excel, and Teams
- Professional and customer-focused approach
Desirable (But Not Essential)
- Previous experience in an operations, administration, project coordination, account management, or client services role
- Experience working within a technology, telecommunications, or professional services business
- Familiarity with CRM, PSA, or project management systems
- Understanding of project management principles
- Experience coordinating customer onboarding or service delivery activities
What We Offer
- A varied and rewarding role within a growing technology company
- Exposure to senior leadership and strategic business operations
- Professional development and career progression opportunities
- Supportive and collaborative team environment
- Company pension scheme
- On-site parking
- Regular team events and company activities
- Opportunity to play a key role in shaping operational excellence across the business
Career Progression
This role provides an excellent foundation for progression into positions such as:
- Client Services Manager
- Project Coordinator
- Project Manager
- Operations Coordinator
- Operations Manager
- Service Delivery Manager
- Customer Success Manager
Equal Opportunities
Elevate Cloud is an equal opportunities employer. We welcome applications from all qualified candidates regardless of age, disability, gender, gender identity or expression, race, religion or belief, sexual orientation, or any other protected characteristic.
Back to Careers
How to Apply
If you are highly organised, enjoy working with customers, and want to develop your career within a fast-growing technology company, we'd love to hear from you. To apply, please send:
- Your CV
- A short cover letter explaining why you'd like to join Elevate Cloud
Email all applications to hello@elevate-cloud.co.uk
We review applications on a rolling basis, so don't delay—apply today!