Frequently Asked Questions

Managed IT Services provide businesses with ongoing IT Support, proactive monitoring, maintenance, Cyber Security, and strategic technology guidance for a fixed monthly cost. We manage your IT infrastructure, devices, cloud services, and business applications to help prevent issues before they impact your organisation, ensuring your technology remains secure, reliable, and efficient.

Managed IT Services help businesses reduce downtime, strengthen Cyber Security, improve productivity, and control IT costs. By partnering with us, you gain access to experienced IT professionals who can support your technology needs, allowing you to focus on growing your business while we manage your IT environment.

Our Managed IT Support services can include helpdesk support, remote and on-site IT Support, proactive monitoring, patch management, Cyber Security protection, device management, data backup solutions, IT consultancy, and support for cloud platforms including Microsoft 365 and Google Workspace (G Suite). We tailor our services to meet the specific requirements of your business.

Yes. We provide expert support for both Microsoft 365 and Google Workspace (formerly G Suite). Whether you need assistance with user management, email migration, security configuration, collaboration tools, licensing, or ongoing administration, we can help your team get the most from your chosen productivity platform.

We prioritise IT Support requests based on their severity and impact on your business operations. Critical issues affecting business continuity receive immediate attention, while all support requests are handled efficiently by our experienced IT Support team to minimise disruption and downtime.

Yes. We provide Managed IT Services for businesses with office-based, remote, and hybrid employees. We can securely manage devices, support users wherever they are working, maintain access to business systems, and help protect your organisation from cyber threats across all locations.

Managed IT Support provides businesses with access to a dedicated IT helpdesk for technical assistance, troubleshooting, and day-to-day IT Support. Our team acts as an extension of your business, helping resolve IT issues quickly and efficiently to keep your staff productive and your systems running smoothly.

We support a wide range of IT issues, including computer and laptop problems, Microsoft 365 and Google Workspace support, email issues, password resets, printer problems, network connectivity, software troubleshooting, user account management, and general IT assistance for your employees.

Our Managed IT Support service is primarily delivered through a remote helpdesk, allowing us to resolve most issues quickly without the need for a site visit. Where required, we can also provide on-site support and engineer visits to ensure more complex issues are resolved efficiently.

Our standard IT Support service is available Monday to Friday, from 9:00am to 5:00pm. For businesses that require additional coverage, we also offer flexible support packages with extended hours, out-of-hours support, and enhanced service levels to meet your operational requirements.

Yes. We provide comprehensive support for both Microsoft 365 and Google Workspace (formerly G Suite). Our team can assist with email issues, user administration, licensing, security settings, collaboration tools, migrations, and ongoing platform management.

Outsourcing your IT Support gives you access to experienced IT professionals without the cost of employing a full in-house IT team. We help businesses improve response times, reduce downtime, enhance Cyber Security, and ensure employees always have access to expert technical support when they need it.

We provide a comprehensive range of Cyber Security services designed to protect businesses from modern cyber threats. Our solutions include endpoint protection, Endpoint Detection and Response (EDR), identity threat detection, email security, cloud backup, vulnerability management, security monitoring, and user awareness support to help keep your business secure.

We use advanced antivirus and Endpoint Detection and Response (EDR) technology to identify, block, and respond to cyber threats before they can cause damage. Our security solutions continuously monitor devices for suspicious activity, helping to detect ransomware, malware, and other advanced attacks that traditional antivirus software may miss.

Yes. We provide identity threat detection and response for both Microsoft 365 and Google Workspace environments. This helps protect user accounts from phishing attacks, credential theft, unauthorised access attempts, and account compromise, ensuring your business-critical data remains secure.

Email remains one of the most common attack vectors for cyber criminals. We deploy advanced email security solutions that help detect and block phishing emails, malicious attachments, business email compromise attempts, spoofing attacks, and other email-based threats before they reach your users' inboxes.

Our Cyber Security solutions are designed to minimise risk and improve recovery capabilities. Through proactive threat detection, incident response, and secure cloud backup services, we can help identify threats quickly, contain potential damage, and restore critical business data if required.

Cyber Security is not just about preventing attacks; it's also about ensuring your business can recover if an incident occurs. Our secure cloud backup solutions protect critical business data and Microsoft 365 data, helping your organisation recover quickly from ransomware attacks, accidental deletion, hardware failure, or other data loss events.

An IT Roadmap is a strategic plan that aligns your technology with your business objectives. It provides a clear view of your current IT environment, identifies areas for improvement, and outlines recommended technology investments, upgrades, and projects over the coming months and years.

Without a clear technology strategy, businesses often make reactive IT decisions that can lead to unnecessary costs, security risks, and inefficiencies. An IT Roadmap helps prioritise technology investments, improve Cyber Security, support business growth, and ensure your IT infrastructure remains fit for purpose.

We begin by reviewing your existing IT infrastructure, systems, security posture, cloud services, and business objectives. From there, we identify opportunities for improvement and create a tailored IT Roadmap that prioritises projects based on risk, business impact, budget, and long-term strategic goals.

The majority of our IT projects are identified through the IT Roadmap process. Once opportunities or risks have been identified, we fully scope the project requirements, define objectives, assess costs, create implementation plans, and provide clear recommendations to ensure each project delivers measurable business value.

We deliver a wide range of IT projects, including Microsoft 365 migrations, Google Workspace migrations, network upgrades, server and infrastructure refreshes, cloud migrations, Cyber Security improvements, backup and disaster recovery solutions, Wi-Fi deployments, telephony implementations, and digital transformation projects.

We recommend reviewing your IT Roadmap at least annually, although growing businesses may benefit from more frequent reviews. Regular roadmap reviews ensure your technology strategy remains aligned with business objectives, emerging security threats, operational requirements, and future growth plans.

Yes. To help businesses manage cash flow and avoid large upfront capital expenditure, we can offer the option to spread the cost of approved IT projects across the term of your service agreement. This allows organisations to implement important technology upgrades, Cyber Security improvements, infrastructure refreshes, and digital transformation projects without significant upfront costs, making it easier to invest in the technology your business needs while maintaining predictable monthly expenses.

IT Procurement is the process of sourcing and supplying the hardware, software, licences, and technology solutions your business needs to operate effectively. We help organisations select, purchase, and deploy the right technology while ensuring compatibility, scalability, and value for money.

We supply a wide range of business IT hardware, including laptops, desktops, workstations, monitors, docking stations, servers, networking equipment, wireless access points, printers, peripherals, and conference room technology. We work with leading manufacturers to ensure your business receives reliable, business-grade equipment.

We can supply and manage a broad range of software solutions and licences, including Microsoft 365, Google Workspace, Adobe Creative Cloud, antivirus software, backup solutions, productivity tools, collaboration platforms, and other business applications. We can also help ensure your licensing remains compliant and cost-effective as your business grows.

We have access to all major technology vendors and distributors, giving us the flexibility to recommend the best solutions for your requirements. We regularly supply products from leading brands including Dell, HP, Lenovo, Microsoft, Google, Apple, Cisco, Ubiquiti, Adobe, and many other trusted technology manufacturers and software providers.

Yes. We can supply and support Apple hardware and software, including MacBooks, iMacs, iPads, and iPhones. Whether your business is fully invested in the Apple ecosystem or operates a mixed Apple and Windows environment, we can help source, deploy, and manage the right technology for your users.

Purchasing through us gives you access to expert advice, competitive pricing, vendor management, and a single point of contact for all your technology requirements. We help ensure that every hardware and software purchase aligns with your business objectives, integrates with your existing systems, and delivers the best long-term value for your organisation.

We provide a complete range of business communication solutions designed to keep your teams connected and productive. Our services include VoIP phone systems, hosted telephony, Business Mobile solutions, Microsoft Teams Phone, Contact Centre platforms, call recording, and unified communications tailored to the needs of your organisation.

VoIP (Voice over Internet Protocol) phone systems offer greater flexibility, scalability, and cost savings compared to traditional phone systems. Features such as call forwarding, voicemail-to-email, mobile apps, video conferencing, and remote working support help businesses improve communication while reducing telephony costs.

Yes. Microsoft Teams Phone allows businesses to make and receive external calls directly through Microsoft Teams, creating a single platform for calling, messaging, meetings, and collaboration. This helps streamline communications and provides a consistent experience for office-based, remote, and hybrid workers.

Yes. We provide Business Mobile solutions that help organisations stay connected wherever employees are working. From individual Business Mobile contracts to company-wide mobile fleets, we can help you select the right tariffs, devices, and connectivity options to suit your operational requirements.

A Contact Centre solution helps businesses manage customer interactions across multiple channels, including voice, email, web chat, and messaging platforms. Features such as call routing, queue management, reporting, analytics, and customer service tools help improve response times, enhance customer experiences, and increase operational efficiency.

The right solution depends on your business size, working practices, customer engagement requirements, and growth plans. We take the time to understand your objectives before recommending the most suitable combination of VoIP telephony, Microsoft Teams Phone, Business Mobile services, and Contact Centre technology to support your organisation both now and in the future.

Elevate Voice is a cloud-based business phone system that combines Gamma's highly reliable UK telecommunications network with Cisco's industry-leading Webex collaboration platform. It brings together business calling, messaging, meetings, and mobility in a single solution designed for modern organisations.

Unlike traditional phone systems, Elevate Voice provides a flexible cloud-based platform that allows employees to make and receive calls from anywhere using desk phones, laptops, or mobile devices. With enterprise-grade features, enhanced resilience, and built-in collaboration tools, businesses can improve productivity while supporting remote and hybrid working.

Elevate Voice combines the technology expertise of Cisco with the reliability and performance of Gamma's award-winning network. This gives businesses access to a powerful unified communications platform backed by enterprise-grade infrastructure, exceptional call quality, and the flexibility required to support growing organisations.

Yes. Elevate Voice is designed for modern working environments, allowing users to access their business phone system from virtually anywhere. Employees can make and receive calls, join meetings, access voicemail, and collaborate with colleagues using the same business identity whether they are in the office, at home, or on the move.

We provide end-to-end support for your Elevate Voice solution, from initial design and deployment through to user training, administration, and ongoing support. Our team acts as a single point of contact, ensuring your business receives responsive, expert assistance whenever it's needed.

By choosing us, you benefit from three industry-leading strengths working together: the innovation and technology of Cisco Webex, the reliability and resilience of Gamma's network, and our dedicated customer support. This combination delivers a business communications platform that is secure, scalable, feature-rich, and fully supported by a team that understands your business and its communication requirements.

Microsoft Teams Phone is a cloud-based business telephony solution that enables organisations to make and receive external phone calls directly within Microsoft Teams. By combining calling, chat, meetings, file sharing, and collaboration into a single application, Teams Phone creates a unified communications platform that helps employees work more efficiently.

Microsoft Teams Phone allows businesses to consolidate multiple communication tools into a single platform. Employees can call, message, meet, collaborate, and share files without switching between applications, helping to improve productivity, simplify IT management, and create a more seamless user experience.

We deliver Microsoft Teams Phone using Gamma Operator Connect, which provides a direct and fully managed connection between Microsoft's Teams platform and Gamma's highly resilient voice network. This enables businesses to make and receive external calls with excellent call quality, simplified management, and enterprise-grade reliability.

Yes. Microsoft Teams Phone is designed for modern businesses and allows users to access their business phone system from anywhere. Whether working from the office, home, or on the move, employees can make and receive calls using the Teams application on their desktop, laptop, mobile phone, or compatible desk phone.

Absolutely. In most cases, we can port your existing business telephone numbers to Microsoft Teams Phone, allowing your organisation to transition to a modern cloud telephony solution without changing the numbers your customers already know and use.

We provide a complete Microsoft Teams Phone solution backed by Gamma Operator Connect and supported by our experienced team. From solution design and number porting to deployment, user training, and ongoing support, we ensure your business gets the most from Teams Phone. You'll benefit from Microsoft's leading collaboration platform, Gamma's reliable voice network, and the responsive support of the Elevate Cloud team whenever you need assistance.

We provide a complete range of Business Mobile solutions for organisations of all sizes, including mobile contracts, SIM-only plans, business smartphones, mobile device management, and connectivity solutions. Whether you need a single Business Mobile or a company-wide fleet, we can help you find the right solution for your requirements and budget.

We have access to all major UK mobile networks, allowing us to provide impartial advice and recommend the best coverage, pricing, and features for your business. We can supply solutions from EE, Vodafone, O2, and Three, ensuring you have access to the network that best suits your users, locations, and business requirements. Because we are network agnostic, we recommend the best solution for your business rather than being tied to a single provider.

Yes. We supply a wide range of Business Mobile devices from leading manufacturers, including Apple iPhone, Samsung Galaxy, Google Pixel, and other Android devices. Whether your organisation standardises on a single platform or supports a mix of Apple and Android devices, we can help source, deploy, and manage the right devices for your team.

We offer flexible Business Mobile contracts to suit different operational and budget requirements. SIM-only contracts can start from as little as 30 days, providing businesses with greater flexibility, while longer-term agreements are available for organisations looking to bundle devices, connectivity, and services into predictable monthly costs.

Absolutely. We manage the entire mobile number porting process on your behalf, helping to ensure a smooth transition with minimal disruption to your business. Our team coordinates directly with your existing provider and new network to transfer numbers efficiently, allowing your employees to continue using the numbers your customers already know.

Yes. We provide a fully managed mobile deployment service, taking care of ordering, provisioning, SIM activation, device configuration, mobile number porting, and user setup. This ensures your new Business Mobile service is ready to use from day one, while reducing the administrative burden on your internal teams.

A Contact Centre solution is a cloud-based platform that helps businesses manage customer interactions more effectively across voice, email, web chat, and other communication channels. It provides greater visibility, control, and reporting than a traditional phone system, helping organisations deliver a better customer experience while improving operational efficiency.

Contact Centre solutions help businesses improve customer service, reduce wait times, increase first-call resolution rates, and gain valuable insights into team performance. By providing advanced call handling, reporting, and management tools, businesses can make more informed decisions and deliver a more consistent customer experience.

Modern Contact Centre platforms include a wide range of call management features, including intelligent call routing, call queues, auto attendants, skills-based routing, voicemail, call recording, overflow routing, callback options, and real-time monitoring. These features help ensure calls are handled efficiently and directed to the most appropriate person or team.

Contact Centre solutions provide advanced reporting and analytics that give businesses greater visibility into customer interactions and team performance. Reports can include call volumes, wait times, abandoned calls, agent activity, service levels, response times, customer trends, and other key performance indicators, helping managers identify opportunities for improvement and make data-driven decisions.

Yes. Many Contact Centre platforms can integrate with popular CRM and business applications, allowing customer information to be displayed automatically when calls are received. CRM integrations can help improve customer service, increase agent productivity, reduce manual administration, and provide a more personalised experience for customers.

Absolutely. Contact Centre technology is no longer just for large enterprises. Modern cloud-based solutions are scalable and cost-effective, making them suitable for businesses of all sizes. Whether you operate a customer service desk, sales team, support function, or busy reception, a Contact Centre solution can help improve efficiency, visibility, and customer satisfaction as your business grows.

Yes. We take the time to understand your business requirements, number of users, applications, locations, and future growth plans before recommending a connectivity solution. Whether you need business broadband, full fibre connectivity, a Leased Line, backup connectivity, or a multi-site network solution, we can help you identify the most suitable option for performance, reliability, and budget.

Broadband is typically the most cost-effective internet connectivity option and is suitable for many small businesses. Full fibre broadband provides faster speeds and improved reliability by using fibre optic technology directly to your premises. A Leased Line is a dedicated business-grade connection that delivers guaranteed speeds, higher resilience, service level agreements (SLAs), and consistent performance, making it ideal for organisations that rely heavily on internet connectivity.

Absolutely. We can assess your existing wireless network and identify coverage gaps, performance issues, and potential sources of interference. Using business-grade wireless solutions, we can design and deploy a Wi-Fi network that provides reliable coverage, improved performance, and seamless connectivity throughout offices, warehouses, retail environments, and other commercial premises.

Yes. We regularly support office moves, new business premises, and site expansions. We can manage the entire process, including connectivity surveys, supplier coordination, internet circuit provisioning, network design, Wi-Fi deployment, and installation. By engaging with us early in the process, we can help ensure connectivity is available when your business is ready to move in.

Installation times vary depending on the type of service and the infrastructure available at your location. Business broadband and full fibre services can often be installed within a few weeks, while dedicated Leased Lines may take longer depending on engineering requirements. We will provide clear timescales during the planning process and keep you informed throughout the installation.

Yes. We can carry out a connectivity review to assess your current internet services, network performance, Wi-Fi coverage, resilience, and future requirements. Following the review, we provide recommendations that can help improve performance, increase reliability, reduce costs, and ensure your connectivity supports your business objectives both now and in the future.

A Leased Line is a dedicated business internet connection that provides uncontended, high-performance connectivity exclusively for your organisation. Unlike shared broadband services, a Leased Line delivers consistent speeds, enhanced reliability, and business-grade service level agreements (SLAs), making it ideal for businesses that depend on a fast and stable internet connection.

The main difference is that a Leased Line provides a dedicated connection exclusively for your business, whereas broadband services are shared with other users in the local area. This means Leased Lines offer consistent performance, symmetrical upload and download speeds, lower latency, greater reliability, and guaranteed service levels that are typically not available with standard broadband services.

Leased Lines are ideal for businesses that rely heavily on cloud applications, Microsoft 365, VoIP telephony, video conferencing, large file transfers, remote working, or multiple connected users. They are particularly beneficial for organisations where internet downtime could impact productivity, customer service, or revenue generation.

Leased Lines are available in a wide range of speeds, typically starting from 100Mbps and scaling up to 1Gbps, 10Gbps, and beyond depending on your business requirements and location. We can help assess your current and future bandwidth needs to ensure your connection supports both business growth and increasing technology demands.

Yes. Unlike traditional broadband services, Leased Lines come with guaranteed bandwidth and service level agreements. This means you receive the speed you purchase at all times, along with performance guarantees, proactive monitoring, and rapid fault resolution targets to help keep your business connected.

Installation times vary depending on your location and whether new infrastructure is required. In most cases, a Leased Line installation takes between 30 and 90 working days. We manage the process from start to finish, liaising with suppliers and keeping you informed throughout the installation to ensure a smooth deployment.

Fibre to the Premises (FTTP), also known as Full Fibre Broadband, is an internet service that uses fibre optic cables directly from the network provider to your business premises. Unlike older broadband technologies that rely partly on copper cabling, FTTP delivers faster speeds, greater reliability, and improved performance for modern business applications.

Traditional broadband services often use a combination of fibre and copper cabling, with the final connection to your premises delivered over a copper telephone line. FTTP uses fibre optic technology throughout the entire connection, providing significantly faster speeds, greater reliability, lower latency, and a better experience for cloud applications, video conferencing, VoIP telephony, and remote working.

Availability depends on the infrastructure serving your location. We can carry out a connectivity assessment to determine whether FTTP is available at your premises and identify the best connectivity options for your business. If Full Fibre is not currently available, we can also recommend alternative solutions such as Leased Lines, business broadband, or wireless connectivity.

FTTP services are available in a range of speed options depending on the network and location. Typical business FTTP services can range from 80Mbps to 1Gbps, providing more than enough bandwidth for most small and medium-sized businesses. We can help recommend the most appropriate package based on your number of users, applications, and future growth plans.

Yes. FTTP is one of the most reliable internet connectivity solutions available for businesses. Because the connection uses fibre optic technology rather than copper cabling, it is less susceptible to interference, degradation, and performance issues. For many organisations, FTTP provides an excellent balance between performance, reliability, and cost.

Installation times can vary depending on the availability of existing fibre infrastructure at your location. In many cases, FTTP can be installed within a few weeks, although more complex installations may take longer if additional engineering work is required. We manage the process from start to finish and keep you updated throughout the installation journey.

SOGEA (Single Order Generic Ethernet Access) is a broadband service that delivers internet connectivity without the need for a traditional telephone line. It uses the UK's Openreach fibre network and is designed to provide businesses with a simpler, more cost-effective broadband solution as the industry moves away from legacy telephone services.

Traditional broadband services typically require an active phone line to deliver internet connectivity. SOGEA removes the need for a separate telephone line, providing broadband-only connectivity over the same network infrastructure. This can help reduce costs, simplify billing, and prepare businesses for the UK's transition away from the Public Switched Telephone Network (PSTN).

Yes. SOGEA is a popular connectivity solution for small and medium-sized businesses that require reliable internet access without the additional cost of maintaining a traditional phone line. It supports cloud applications, Microsoft 365, VoIP telephony, video conferencing, remote working, and everyday business operations.

SOGEA is available in a range of speed options depending on your location and the quality of the local infrastructure. Typical download speeds can range from around 40Mbps to 80Mbps, making it suitable for many businesses that require dependable connectivity for day-to-day operations.

Absolutely. Although SOGEA does not include a traditional phone line, businesses can still use cloud-based telephony solutions such as VoIP, Microsoft Teams Phone, or hosted phone systems. In fact, SOGEA is often paired with modern cloud communications platforms to create a more flexible and cost-effective business communications solution.

Installation times vary depending on the existing infrastructure at your premises and whether a new service or migration is required. In many cases, SOGEA services can be installed within a few weeks. We manage the entire provisioning process on your behalf and keep you informed throughout the installation to ensure a smooth transition.

4G and 5G business routers use the mobile network to provide internet connectivity to your business premises, vehicles, temporary locations, or remote workers. They offer a flexible alternative to traditional fixed-line broadband and can be used as a primary internet connection, backup connection, or temporary connectivity solution.

4G and 5G routers provide fast deployment, flexible connectivity, and reliable internet access without the need for a fixed telephone line or fibre installation. They are ideal for businesses that require rapid connectivity, operate from temporary sites, support remote teams, or need a backup internet connection to maintain business continuity.

Yes. Many businesses use 4G or 5G routers as a failover solution to protect against broadband or Leased Line outages. If your primary connection fails, the router can automatically switch to the mobile network, helping to keep your users, cloud services, phone systems, and business operations online.

We have access to all major UK mobile networks, including EE, Vodafone, O2, and Three. Because we are network agnostic, we can recommend the network that offers the best coverage, performance, and value for your specific location rather than being tied to a single provider.

Speeds vary depending on your location, network coverage, and local demand. 4G routers can provide excellent performance for everyday business activities, while 5G routers can deliver significantly faster speeds and lower latency where 5G coverage is available. We can assess coverage and recommend the most suitable solution for your business requirements.

4G and 5G routers are commonly used in offices awaiting fibre installation, construction sites, retail locations, warehouses, remote working environments, vehicles, pop-up locations, and businesses that require resilient backup connectivity. They provide a flexible and cost-effective way to stay connected wherever internet access is needed.

Our office is located at Unit 7, Cornbrash Park, on the Bumpers Farm industrial estate in Chippenham, Wiltshire (SN14 6RA). Chippenham businesses are welcome to visit us to discuss their IT requirements in person.

Absolutely. As a Chippenham-based business ourselves, we welcome the opportunity to meet local businesses face-to-face. Whether you want to discuss Managed IT Support, Cyber Security, communications, or connectivity, our team is available at Cornbrash Park for meetings and consultations.

We provide the full range of Elevate Cloud services to businesses in Chippenham, including Managed IT Support, Cyber Security, IT Roadmaps and Project Consultancy, IT Procurement, Business Communications (VoIP, Microsoft Teams Phone, Contact Centre), Business Mobile, and Internet Connectivity (Leased Lines, Fibre, Broadband, 4G/5G). As our home town, Chippenham businesses benefit from the fastest possible on-site response times.

Elevate Cloud is headquartered in Chippenham, Wiltshire. From our central location, we provide Managed IT Support, Cyber Security, Business Communications, and Internet Connectivity services to businesses across Wiltshire, Somerset, and the wider South West.

Yes. While the majority of IT issues are resolved quickly through our remote helpdesk, we also provide on-site IT Support when required. Our engineers can visit your premises across Wiltshire, Somerset, and the surrounding areas to resolve hardware issues, carry out installations, and support IT projects.

We provide IT Support services to businesses across Wiltshire and Somerset, including Chippenham, Bath, Corsham, Melksham, Trowbridge, Calne, Devizes, and Bradford on Avon. Our remote support capabilities also allow us to serve businesses across the UK.

Yes. We provide Managed IT Support, Cyber Security, Business Communications, and Internet Connectivity services to businesses throughout Bath and the surrounding area. Our Chippenham headquarters is just 12 miles from Bath, and our team regularly supports Bath-based clients both remotely and on-site.

Absolutely. While most IT Support requests are resolved remotely through our helpdesk, our engineers can be on-site in Bath within a short drive from our Chippenham office. We provide on-site support for hardware installations, network projects, and issues that require hands-on attention.

We support a wide range of businesses in Bath, from creative and professional services firms to hospitality, retail, and heritage organisations. Our flexible Managed IT Support packages are tailored to each client's requirements, whether you have five users or fifty.

Yes. We provide comprehensive Managed IT Support to businesses in Bradford on Avon and the surrounding area. Our Chippenham headquarters is just 8 miles away, making it easy for our engineers to provide both remote and on-site support when needed.

We offer the full range of Elevate Cloud services to businesses in Bradford on Avon, including Managed IT Support, Cyber Security, IT Roadmaps, Microsoft 365 and Google Workspace support, Business Communications, and Internet Connectivity. Every service is available regardless of your business size.

Yes. Calne is just 6 miles from our Chippenham headquarters, making it one of our closest service areas. We provide Managed IT Support, Cyber Security, Business Communications, and Internet Connectivity to businesses of all sizes across the town.

Calne is one of our nearest service areas, so when on-site support is required, our engineers can typically be with you very quickly. Most day-to-day IT issues are resolved remotely through our helpdesk, but for hardware faults, installations, or network projects, we can arrange prompt on-site visits.

Yes. We have experience supporting manufacturing, engineering, and precision component businesses in the Calne area. We understand the IT requirements of these sectors, including network reliability, secure remote access, and system uptime, and tailor our services accordingly.

Yes. Corsham is just 4 miles from our Chippenham headquarters, making it one of our closest service areas. We provide Managed IT Support, Cyber Security, Business Communications, and Internet Connectivity to businesses across Corsham, including those in the town centre and surrounding business parks.

Yes. Corsham is well known for its connections to the defence and technology sectors, and we support businesses across a range of industries in the area. Our Managed IT Support, Cyber Security, and connectivity services are designed to meet the needs of businesses that require robust, secure, and reliable IT infrastructure.

In many cases, yes. With our headquarters just 4 miles from Corsham, we can arrange on-site visits at short notice when required. Most IT Support requests are resolved remotely, but for hardware issues, installations, or urgent on-site needs, our proximity to Corsham means we can respond quickly.

Yes. We provide Managed IT Support, Cyber Security, Business Communications, and Internet Connectivity to businesses in Devizes and the surrounding area. Our Chippenham headquarters is around 12 miles from Devizes, and we support clients across the town both remotely and on-site.

We support a range of businesses in Devizes, from independent retailers and hospitality businesses to professional services and manufacturing firms. Our Managed IT Support packages are flexible and can be tailored to suit the specific needs and budget of your organisation.

Yes. We can help businesses in Devizes assess their current internet connectivity and recommend the most suitable solution, whether that is Full Fibre Broadband, a Leased Line, or 4G/5G backup connectivity. We manage the entire process from survey through to installation and ongoing support.

Yes. Melksham is just 6 miles from our Chippenham headquarters, and we provide Managed IT Support, Cyber Security, Business Communications, and Internet Connectivity to businesses across the town. Our engineers can be on-site quickly when hands-on support is needed.

Yes. We have experience supporting retail, multi-site, and growing businesses in the Melksham area. We understand the challenges of managing IT across multiple locations and can provide consistent support, connectivity, and communications solutions that keep every site connected and productive.

Yes. We provide Managed IT Support, Cyber Security, Business Communications, and Internet Connectivity to businesses in Trowbridge. As the county town of Wiltshire, Trowbridge is home to a diverse range of businesses, and our Chippenham headquarters is just 10 miles away.

Yes. We support recruitment agencies, professional services firms, and other service-sector businesses in Trowbridge. Our Managed IT Support packages include helpdesk support, device management, Microsoft 365 administration, Cyber Security, and reliable connectivity — everything a modern service business needs.

Yes. While most IT issues are resolved remotely through our helpdesk, our engineers can visit your Trowbridge premises for hardware installations, network projects, and issues that require hands-on attention. Trowbridge is around 10 miles from our Chippenham office, so on-site visits can be arranged promptly.

Yes. We provide Managed IT Support, Cyber Security, Business Communications, and Internet Connectivity to businesses across Bristol and the surrounding area. Our Chippenham headquarters is well connected to Bristol via the M4, and our team supports Bristol-based clients both remotely and on-site.

We support a wide range of businesses in Bristol, including technology companies, creative agencies, professional services firms, financial services, and growing enterprises. Our flexible Managed IT Support packages are tailored to each client's requirements, whether you have five users or fifty.

Absolutely. While most IT Support requests are resolved remotely through our helpdesk, our engineers can travel to Bristol for hardware installations, network projects, and issues that require hands-on attention. Bristol is easily accessible from our Chippenham office via the M4, and on-site visits can be arranged promptly.

Yes. We provide Managed IT Support, Cyber Security, Business Communications, and Internet Connectivity to businesses across Swindon and the surrounding area. Our Chippenham headquarters is well connected to Swindon via the A4 and M4 corridor, and our team supports Swindon-based clients both remotely and on-site.

We support a wide range of businesses in Swindon, including automotive, financial services, logistics, technology, and professional services firms. Our flexible Managed IT Support packages are tailored to each client's requirements, whether you have five users or fifty.

Yes. While most IT issues are resolved remotely through our helpdesk, our engineers can visit your Swindon premises for hardware installations, network projects, and issues that require hands-on attention. Swindon is easily accessible from our Chippenham office, and on-site visits can be arranged promptly.