Case Study
Modernising communications for a specialist care provider
The Client:
Catalyst Care Group
Catalyst Care Group is a specialist care and support services provider, delivering high-quality care across a range of settings. With a growing team and complex operational needs, reliable communications and technology are essential to their day-to-day operations and long-term goals.
The Challenge
Catalyst Care Group faced a number of challenges with their existing communications setup:
- Poor service and responsiveness from their existing provider
- Outdated mobile tariffs leading to rising costs
- Restrictive long-term contracts limiting flexibility
- Phone system not fit for purpose or meeting operational needs
- Limited reporting and analytics on call activity
- No integration with Salesforce CRM, creating manual workarounds
We couldn't be happier with our experience. From the very beginning, the team has displayed absolute professionalism, responsiveness, and an impressive level of detail. What truly sets them apart is their commitment to understanding not just our systems but our entire business model and goals. Their tailored, advice-driven approach never feels like a simple transaction — it feels like a real partnership.
”Sophie Charman
COO, Catalyst Care Group
The Solution
We delivered a comprehensive communications transformation, covering mobile, telephony, and CRM integration:
Business Mobile review & optimisation
- Full review of existing mobile estate and tariffs
- Migrated to competitive, flexible contracts with cost savings
Migration to Elevate Voice
- Modern cloud telephony platform replacing the legacy phone system
- Feature-rich solution designed for a multi-site care environment
Improved Reporting & Analytics
- Comprehensive call reporting and analytics
- Actionable insights to drive operational improvements
Salesforce CRM Integration
- Seamless integration between telephony and Salesforce
- Eliminated manual workarounds and improved data accuracy
Contract & Commercial Guidance
- Expert advice on contract terms and commercial options
- Flexible agreements that support the business rather than restrict it
Ongoing strategic partnership
- Advice-driven, tailored approach aligned to business goals
- Proactive engagement to support future growth
Services delivered for Catalyst Care Group
Working with Sophie, Panche, and the wider Catalyst Care Group team has been an absolute pleasure from day one. They have been open, engaged, and collaborative throughout the entire project, which has allowed us to build a solution that genuinely supports the business and its future growth.
Joe Barker
Managing Director, Elevate Cloud
The Outcome & Impact
Optimised mobile estate
- Reduced mobile costs with competitive, flexible tariffs
- Modern contracts that grow with the business
Modern telephony platform
- Reliable, feature-rich phone system fit for a care environment
- Improved call quality and team collaboration
Actionable Reporting
- Full visibility over call activity and performance metrics
- Data-driven decisions improving operational efficiency
Seamless CRM Integration
- Salesforce and telephony working together seamlessly
- Eliminated manual processes and improved data accuracy
A Partnership Built on Trust
- Professional, responsive service that feels like a true partnership
- Ongoing strategic guidance supporting future growth
Related Case Studies
Wiltshire and Bath Air Ambulance
Upgrading Communications for a Life-Saving Charity
Boswells Café Group
Migrating mobile services for a growing café business
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