Book a call

Case Study

Transforming IT and communications for a leading recruitment agency

The Client:
CMD Recruitment

CMD Recruitment is a well-established staffing partner based in the South West, with over a decade of experience connecting businesses with top talent. Their team relies heavily on fast, reliable technology and communications to deliver an exceptional service to clients and candidates alike.

The Challenge

CMD Recruitment's existing technology was holding back their operations and growth:

Inconsistent IT Support with slow resolution times
Lack of telephony reporting and visibility over call activity
Poor reliability of communications tools impacting productivity
Technology not scaled to support the business's growth
Lack of strategic IT guidance and proactive planning

“

Elevate Cloud have had a huge impact on the way we operate. Our IT and communications are now reliable, responsive, and built around how a recruitment business actually works. Support is fast, issues are resolved properly, and the visibility we now have over our phone system has been a real game changer. On top of that, the Elevate Cloud team are genuinely friendly and approachable, which makes working with them easy and enjoyable. It feels like a real partnership.

”

Dan Barfoot

Director, CMD Recruitment

The Solution

We delivered a complete IT and communications transformation tailored to a fast-paced recruitment environment:

Fast, Reliable IT Support

Responsive support with clear ownership of every issue
Consistent resolution times the team can rely on

Modern cloud telephony

Cloud-based phone system built for a busy recruitment office
Reliable, high-quality voice communications

Actionable call reporting

Full visibility over call activity and performance
Data-driven insights to support business decisions

Improved Connectivity & Reliability

Upgraded connectivity for consistent, reliable performance
Reduced downtime and disruption across the business

Scalable IT Systems

Technology designed to grow with the business
Flexible solutions that adapt to changing needs

Proactive strategic partnership

Forward-thinking IT guidance aligned to business goals
Regular reviews to ensure technology supports growth

Services delivered for CMD Recruitment

Managed IT Support

Your dedicated IT helpdesk, providing expert support for users, devices, Microsoft 365, Google Workspace, and much more.

Elevate Voice

Seamless communication, video conferencing, and collaboration tools delivered in a single, feature-rich cloud platform.

Leased Lines

Dedicated Leased Line connectivity providing uncontended bandwidth, guaranteed performance, and proactive support for your business.

Working with CMD Recruitment is a real joy for us. The whole team are positive, collaborative, and great to deal with, which makes the relationship genuinely enjoyable. Dan in particular always brightens up our day when he calls — his energy and enthusiasm really sum up the partnership we've built.