Case Study
Delivering a complete technology solution for a growing workplace solutions provider
The Client:
Stronghold Global
Stronghold Global is a technology-enabled workplace solutions provider, delivering essential products and services to businesses across the UK. With a growing customer base and an expanding team, the business relies on dependable technology and communications to deliver a high level of service day in, day out.
The Challenge
Stronghold Global had no existing managed service provider and were facing a number of technology challenges that were holding the business back:
- No existing MSP in place, leaving IT issues unmanaged and unresolved
- Fragmented Cyber Security with no cohesive strategy or protection
- Slow and unreliable internet connectivity impacting daily operations
- Limited phone system reporting and no CRM integration
- Difficulties supporting hybrid and remote working across the team
At Stronghold Global, we recently moved both our phone system and IT Support services over to Elevate Cloud, and the experience has been excellent from day one. The team has been professional, responsive, and genuinely easy to work with throughout the entire process. Big thanks to Tom, Amy, and Dan for all of their support — nothing has ever been too much trouble. From improving our connectivity and Cyber Security to implementing a much more reliable phone system with better reporting and CRM integration, the difference has been huge for the business.
”Katrina Turner
Head of Operations, Stronghold Global
The Solution
We delivered a complete technology solution covering IT Support, connectivity, communications, and Cyber Security:
Fully managed IT Support
- Dedicated managed service provider from day one
- Responsive, reliable support across the entire business
Consolidated Cyber Security
- Cohesive security strategy replacing fragmented protection
- Endpoint protection, monitoring, and staff awareness training
High-Speed Leased Line with 4G Backup
- Dedicated Leased Line for fast, reliable connectivity
- 4G failover ensuring business continuity at all times
Elevate Voice Phone System
- Modern cloud telephony with advanced call reporting
- Full CRM integration for improved visibility and productivity
CRM Integration & Reporting
- Seamless integration between phone system and CRM
- Real-time reporting and data-driven insights
Hybrid working enablement
- Mobile and desktop apps for flexible working
- Staff fully connected whether in the office or working remotely
Services delivered for Stronghold Global
Stronghold Global has been a fantastic business to work with. From the outset, the goal was to deliver a complete technology solution that improved reliability, security, communication, and overall user experience across the company.
Tom Bolt
Technical Director, Elevate Cloud
The Outcome & Impact
Professional IT Support
- A dedicated MSP delivering responsive, proactive support
- Issues resolved quickly with clear ownership and communication
Stronger Cyber Security
- Unified security posture protecting the business end to end
- Staff trained and aware of evolving cyber threats
Reliable, Fast Connectivity
- High-speed Leased Line with built-in resilience
- No more downtime or slow connections impacting productivity
Improved Communications
- Modern phone system with full reporting and CRM integration
- Better visibility over call activity and team performance
Seamless hybrid working
- Mobile and desktop apps keeping the team connected anywhere
- Flexible working fully supported across the business
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