Case Study
Supporting an award-winning architectural practice with scalable IT
The Client:
Stonewood Design
Stonewood Design is an award-winning architectural practice with multiple RIBA awards earned over fifteen years of outstanding design work. They are known for delivering exceptional residential and commercial projects across the region.
The Challenge
As the practice grew, Stonewood Design found that their existing IT Support was no longer keeping pace with their needs:
- Outgrowing their existing managed service provider
- Lack of strategic IT guidance to support business growth
- Ageing IT equipment in need of modernisation
- Need for fresh eyes on their infrastructure
- Limited proactive management of systems and devices
- Desire for a collaborative IT partner rather than a transactional provider
We like to work with local businesses as much as we can. We recently moved to Elevate Cloud and can not fault the transition from one IT provider to another. The team at Elevate Cloud are really approachable, knowledgeable and quick to respond. We were nervous of the transition to a new provider but Joe and his team have been really communicative every step of the way.
”Tania Hiscox
Senior Associate / Practice Manager, Stonewood Design
The Solution
We delivered a tailored IT partnership designed to grow with the practice, including:
Scalable support matching growth
- Flexible IT Support that scales as the practice grows
- Capacity to support additional staff, projects, and sites
- A service model that evolves with the business
Strategic IT Guidance
- Clear technology roadmap aligned to the practice's goals
- Proactive recommendations to support future growth
- Practical advice tailored to an architectural environment
Modernisation of Ageing Equipment
- Planned replacement of outdated hardware
- Modern devices suited to design and architectural workloads
- Improved performance and reliability for the team
Full infrastructure review
- Comprehensive audit of existing systems and infrastructure
- Fresh perspective identifying areas for improvement
- Clear action plan to address gaps and risks
Proactive Monitoring & Planning
- Continuous monitoring of all systems and devices
- Issues identified and resolved before they impact the team
- Regular reviews and forward planning
Collaborative Relationship-Led Partnership
- A genuine partnership built on openness and trust
- Approachable, knowledgeable team invested in the practice
- Regular communication and a real understanding of the business
Services delivered for Stonewood Design
Working with the Stonewood Design team has been a real pleasure. We've built a great, open relationship where communication is easy and collaborative, and it genuinely feels like we're working as one team.
Alex Christopher
Key Relationship Manager, Elevate Cloud
The Outcome & Impact
IT That Grows with the Practice
- Scalable support ready to handle future growth
- Technology aligned to the practice's evolving needs
Modernised Equipment
- Up-to-date hardware supporting demanding design workloads
- Improved performance and reliability for the team
Proactive, Reliable Management
- Continuous monitoring catching issues before they cause disruption
- Regular reviews keeping the infrastructure on track
A Seamless Transition
- Smooth migration from the previous provider with no disruption
- Clear communication throughout the entire process
Strategic Direction
- Clear technology roadmap guiding future investment
- Practical advice from a team that understands the practice
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