Case Study
A complete IT turnaround for a multi-site legal services provider
The Client:
Online Legal Services
Online Legal Services, known as Divorce-Online, is a multi-site online legal service enabling individuals to manage divorce proceedings digitally across the UK. They provide an accessible, streamlined alternative to traditional legal processes.
The Challenge
Following a corporate acquisition, Online Legal Services found themselves struggling with a range of IT issues that were impacting the business:
- Poor IT Support following a corporate acquisition of their previous provider
- Antiquated security systems leaving the business exposed
- Telephone system lacked reporting and management capability
- No personal relationship with their IT provider
- Poor advice on IT equipment leading to unnecessary spend
- Slow internet at their Welsh site impacting productivity
Working with Elevate Cloud has been a complete turnaround for us. We now have an IT partner that genuinely understands our business, responds quickly, and gives clear, practical advice we can trust. From improving our security and connectivity to transforming our telephony and day-to-day support, the difference has been night and day.
”Mark Keenan
Managing Director, Online Legal Services
The Solution
We delivered a complete IT transformation across every area of the business, including:
Responsive People-First IT Support
- Fast, friendly support with a genuine personal touch
- Dedicated contacts who understand the business
- Consistent, reliable help whenever it is needed
Modern robust security infrastructure
- Replaced antiquated security systems with modern protection
- Endpoint detection and response across all devices
- Security policies aligned to current best practices
Enhanced Telephony with Advanced Reporting
- Modern phone system with full call reporting and analytics
- Improved visibility into call volumes and team performance
- Better management of customer enquiries
True partnership approach
- A genuine relationship built on trust and transparency
- Regular reviews and proactive communication
- An IT partner that is invested in the business succeeding
Strategic Cost-Effective IT Advice
- Clear, practical guidance on IT equipment and investment
- No unnecessary spend or poor recommendations
- Advice aligned to real business needs
Reliable High-Speed Connectivity
- Improved internet connectivity at the Welsh site
- Reliable, high-speed access across all locations
- Consistent performance supporting day-to-day operations
Services delivered for Online Legal Services
The team at Online Legal Services are an absolute pleasure to work with. They're collaborative, proactive, and genuinely invested in building a strong working relationship with us.
Amy Hill
Client Services Manager, Elevate Cloud
The Outcome & Impact
Transformed IT Support Experience
- Fast, reliable support from a team that knows the business
- A genuine partnership replacing the impersonal corporate experience
Strengthened Security
- Modern security infrastructure replacing outdated systems
- Business data and operations properly protected
Better Telephony & Reporting
- Full visibility into call performance and team activity
- Improved customer enquiry handling across the business
Reliable Connectivity
- High-speed internet across all sites including the Welsh office
- Consistent performance supporting productivity
Cost-Effective IT Strategy
- Smarter investment decisions guided by practical advice
- Reduced unnecessary spend on equipment and services
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